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Ruth HanstenRuth I Hansten RN MBA PhD FACHE is the author of six books and numerous articles. Her mission is to promote healing and wholeness, transforming organizations through relationship enhancement and skills development. With over 38 years of experience in nursing, she brings both a practical and humorous approach to the essential work that nurses do. For the past 18 years her national consulting practice has worked with nursing care delivery models, critical thinking, delegation and leadership skills, as well as interdisciplinary team development and the RROHCTM bundle of best practices. Her doctoral research focused on critical thinking and clinical judgment. She is most proud of being voted “boss of the year” by the ABWA in Spokane, WA, one of the “great head nurses” by the AJN in the 1980s, receiving the 2011 NWONE Transformational Pioneer in Nursing Award, and helping raise 5 kids. Visit her website for a list of her books and articles.


Kimberly McNally MN RN is an executive coach and consultant who understands the rewards and challenges of working in the healthcare industry. Her mission is to improve healthcare one conversation at a time. For the past nine years, her company has provided coaching, leadership development and retreat facilitation to healthcare organizations across the country. She draws on over 28 years of healthcare management experience. In addition, she brings experience leading professional association (including HealthCare Education Association) and community boards to her work and is presently a board president of an academic medical center. She has written several articles on organizational coaching. Visit her website at for more information.


Linda PullinsLinda Pullins is the former Vice President of Patient Care Services at Marion General Hospital, Marion, OH, having thirty years of combined clinical and administrative experience, including critical care staff nursing and director of ancillary services. She has an MS from St. Joseph’s College in Healthcare Administration. Linda helped to lead her organization through the merger of two hospitals and has championed clinical and system improvements during her tenure. She has served as a community faculty member at Marion Technical College and Tri-Rivers School of Paramedicine. Marion General Hospital is a 160-bed community hospital.

Kathy Watkins provides administrative support to the Hansten Healthcare team as a virtual executive assistant. She is the go-to person for all things administrative, including issues and questions related to coordinating meetings, workshops and webinars, obtaining RROHC materials, and program registration. Prior to joining Hansten Healthcare, Kathy spent 12 years providing administrative support to the presidents of urban and suburban hospitals. If you have questions regarding Hansten Healthcare or RROHC programs or technology issues, don't hesitate to Email Kathy.

what others are saying ...

The most important thing Hansten Healthcare did for me was to be there on the units; seeing what we couldn't, validating our concerns and facilitating the behavior changes we were trying to make.

Judi Hubbard, Former Admin of Patient Care Systems, Valley Medical Ctr, Renton, WA